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 Shipping Policy

Orders are generally processed by TeaCenter.com within 1-3 business days. Peak seasons and holidays may encounter further delays. We will make every effort to expedite the orders.

  • You can login into your My Account and Track the status of your shipment.
  • Be sure to provide your phone number with your shipping information so that FedEx can contact you if they encounter difficulty with the delivery address.
  • FedEx does not ship to Post Office Boxes and therefore a street address is required.
  • Orders placed with a P.O. Box within the United States, will be shipped out using U.S. Priority Mail.
  • The maximum package weight for a single shipment is 150 pounds (including packaging box). FedEx Home delivery is 70 pounds (including packaging box).

Shipping Methods:

  • To ship within the contiguous United States, you have the option to ship by FedEx Ground, FedEx Express Saver and FedEx Standard Overnight.
  • To Canada, you can ship by FedEx Canada Ground or International Economy.
  • All International shipments are sent via FedEx International Economy.
  • Domestic and International transit times are available at FedEx.com.
  • Visit http://www.fedex.com for additional information.

International Shipments:

  • We cannot calculate nor are we authorized to collect customs duties, VATs and other local taxes. These charges are the primary responsibility of international customers and due when clearing customs.
  • We ship internationally to most countries. However, in order to comply with regulations, we must exclude shipping to those countries under U.S. embargo or under U.S. sanctions. A list of the restricted countries can be found at the U.S. Treasury web site.
  • International customers should expect some delay due to customs inspections.
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